Conference Agenda

INOU Best Practice in the Delivery of Employment Services                                                                                            444

Best Practice in the Delivery of Employment Services

Thursday, 30th November 2017,

Wynn’s Hotel, Dublin

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 10am             Welcome – Ann Fergus, INOU Chairperson

 10.05             Opening Address – Catherine Byrne TD, Minister of State at the Department of Health.

 10.25             Response – John Stewart, INOU Co-ordinator

 10.30             Setting the Context: A Policy overview – Brid O’Brien, INOU Head of Policy and Media

 10.50              Why Active Inclusion Matters: Placing the person at the heart of the service –

                        Helen Johnston, National Economic and Social Council

 11.10               What works – A case study from Sweden and principles to help inform excellence in the delivery of Employment Services –

                         Brita Borg and Pia Lunoe, Swedish Public Employment Service  

 11.30               Break

 11.45               Panel Discussion and Plenary –What do we need from our Employment Services? Getting the Policy and Practice right

                         Panellists: Seamus McGuinness, Economic and Social Research Institute (Chairperson);

                                           Brita Borg, Swedish Public Employment Service;

                                           John Conlon, Department of Employment Affairs and Social Protection;

                                           Bríd O’Brien, INOU;

                                           Tony Donohoe, IBEC;

                                           Helen Johnston, National Economic and Social Council.

 12.30             Workshops  

  • Quality Guidance and Knowing your labour market –how the Employment Services can best support their staff in delivering an effective service for unemployed people 

Inputter: Nuala Whelan, Ballymun Job Centre

Facilitator: Colin Donnery, Turas Nua

  • What Employers need from an Employment Service

Inputter: Kevin Empey, Willis Towers Watson Ireland

Facilitator: Paul Carroll, DEASP

  • Why Training and Education is essential   

Inputter: Bryan Fields, SOLAS

Facilitator: Niamh O’Reilly, Aontas

  • How Employment Services can best assist unemployed people further distanced from the labour market

Inputter: Deirdre McCarthy, Dublin City Community Co-op

Facilitator: Declan Tanham, EmployAbility Service

 1.30               Lunch

2.15               Mapping the Journey: Unemployed People’s Experiences of the

                      Employment Services – John Stewart, INOU Co-ordinator

 2.30               A Job, Any Job or Training – John Sweeney, Labour Market Economist

2.45               Panel Discussion and Plenary – Delivering a Quality Employment Service          

                     Panellists: Paul O’Toole, Solas (Chair);

                                       John Sweeney, Labour Market Economist;

                                       Karl Milne, Seetec;

                                       Chris Kane, Department of Employment Affairs and Social Protection;

                                       John Stewart, INOU;

                                       Mick Creedon, Ballymun Job Centre;

 3.30               Workshops

  • Quality Guidance and Knowing your labour market –how the Employment Services can best support their staff in delivering an effective service for unemployed people 
  • What Employers need from an Employment Service
  • Why Training and Education is essential   
  • How Employment Services can best assist unemployed people further distanced from the labour market

 4.30                Rapporteur’s Report – Paul Ginnell, EAPN

 4.40                Conference Closing remarks – Ann Fergus, Chairperson INOU

 4.45                Close

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