Delivering a Quality Information Service to the Unemployed
Next course: Date to be confirmed
A one-day course on models of best practice in the delivery of information services for unemployed clients. The course is intended for those providing information and for those responsible for the co-ordination of these services
This training course has been developed as an integral part of a wider range of training services provided by the INOU that are designed to meet the practical needs of information providers and service providers alike.
The purpose of this training course is to ensure that the services delivered to Unemployed people are fully responsive to their specific needs. It is structured to provide an insight into the service needs of unemployed people and offers a framework that participants can apply to the design and delivery of services.
The training pack is divided into two component sections. The first deals with the effects of unemployment and the needs arising from the effects of unemployment. The second section includes practical exercises and procedures in the design and delivery of quality services for unemployed clients.
At the end of the course we are confident that participants will have gained a greater understanding of the challenges facing service providers when dealing with the service needs of unemployed people.
The aim of this course is to develop each participant's understanding and awareness of the physical and psychological impact of unemployment on unemployed people. Through this course participants will learn to identify and address the needs of the service users and determine how best their services can meet and support those needs.
Participants will be able to:
- Understand the effects of unemployment on unemployed people
- Be aware of the needs of the unemployed people
- Know the service requirements of unemployed people
- Recognise the objectives of delivery of a quality service
- Identify how quality service initiatives can be implemented in their organisation.
Delivery of quality services is a key ingredient in meeting the needs of service users. We are confident that at the end of this course participants will be able to return to their organisations and deliver those essential quality services.
Understanding the Issues
- Unemployment - Scale of Impact
- Five Stages of Unemployment
- Some of the Dimensions of the Experience of Poverty
- Unemployment & Psychological Distress
- Social Effects of Unemployment
- Poverty: The Health Issue
- Detachment from the Labour Market
- The Money Aspect
- The Service Needs of Unemployed People
- Characteristics of a Quality Service
Quality Services Design and Delivery
- Elements of a Quality Service
- Practical Qualities of a Quality Service
- Quality - from Principle to Practice
Quality Service - An Audit
- Testing Quality
- Achieving Quality Services