back to course listing

Information, Advice and Advocacy
QQI

Information, Advice and Advocacy is  QQI Level 6 Course for anyone who wishes to learn or improve information, advice and advocacy techniques and increase confidence in their abilities in these areas while gaining a recognised academic qualification. Learners who successfully complete the course and assignments will receive a Quality and Qualification Ireland (QQI) Level 6 certificate in Information Advice and Advocacy. 

The course will equip people with the skills, knowledge, and confidence to become autonomous information and advocacy workers. By the end of the programme, learners will have developed a broad knowledge of different advocacy methods and types, how to identify relevant supports and provide impartial information and advice.  Learners may also develop a range of life skills including self-confidence, self-awareness, problem solving, time and boundary management. Learners will identify the key strengths needed to bring to the role of information and advocacy provision.

The training will take place two half days a week, usually Wednesdays and Thursdays from 10am-1pm over 8 weeks on Zoom. The Information Advice and Advocacy programme is usually run twice year, the first programme starting towards the end of March and the second starting towards the end of September.

Information and topics covered on this course includes:

• The Purpose of Information and Advocacy Work
• Understanding the role of an Information Provider
• Understanding Advocacy
• Defining the different types of Advocacy
• Understanding the role of an Advocate
• Negotiating skills for Advocacy
• Irish Policy Making and Social Welfare Legislation
• Social Welfare Appeals System
• Understanding a variety of Issues that affect clients availing of an information or advocacy service
• Resources for Information provision and Advocacy work
• Communication and Interpersonal Skills for Information provision and Advocacy work