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Information, Advice and Advocacy, QQI, Level 6
QQI

Course starts: Wednesday September 24th & Thursday September 25th 2025

Course ends: Wednesday November 12th & Thursday November 13th 2025

Course times: 10am to 1pm. All courses are scheduled online through zoom

CLICK HERE for the 2025 Training Booking Form

Information, Advice and Advocacy is for anyone who wishes to learn or improve information, advice and advocacy techniques and increase confidence in their abilities in these areas while gaining a recognised academic qualification.

The course will equip people with the skills, knowledge, and confidence to become autonomous information and advocacy workers. By the end of the programme, learners will have developed a broad knowledge of different advocacy methods and types, how to identify relevant supports and provide impartial information and advice.  Learners may also develop a range of life skills including self-confidence, self-awareness, problem solving, time and boundary management. Learners will identify the key strengths needed to bring to the role of information and advocacy provision.

Information and topics covered on this course includes:

• The Purpose of Information and Advocacy Work
• Understanding the role of an Information Provider
• Understanding Advocacy
• Defining the different types of Advocacy
• Understanding the role of an Advocate
• Negotiating skills for Advocacy
• Irish Policy Making and Social Welfare Legislation
• Social Welfare Appeals System
• Understanding a variety of Issues that affect clients availing of an information or advocacy service
• Resources for Information provision and Advocacy work
• Communication and Interpersonal Skills for Information provision and Advocacy work