COVID-19 Pandemic Unemployment Payment

IMPORTANT: Please do not provide your PPS number or your Date of Birth if you are contacting the INOU about a COVID-19 payment or any other Welfare Rights issue. If we require this information in support of your query, we will contact you and request it - Thank You


NEW: Changes to Rates of Payment of Pandemic Unemployment Payment

From 17 September 2020 until 31 January 2021 the Pandemic Unemployment Payment will be paid at 3 rates.

The rate you receive will depend on the amount you were getting paid when you were working:

  • Earnings over €300 per week - you will receive €300 per week
  • Earnings between €200 and €300 per week - you will receive €250 per week
  • Earnings less than €200 per week - you will receive €203 per week


Effective Date

If your rate changes, you will notice a difference in the amount you receive on 22 September 2020.

The Pandemic Unemployment Payment is paid in arrears, with the payment week running from Friday to Thursday.

This means that the rate change on 17 September takes effect in payments from 22 September.


For Employees

If you are an employee, the DEASP will examine your average gross weekly earnings in 2019, and compare it to your average gross weekly earnings in January and February 2020.

The higher earnings figure will be used to determine your new weekly payment rate.

For example, if your average gross weekly earnings were €195 in 2019 and €210 in 2020, the figure of €210 will be used.

Similarly, if your average gross weekly earnings in 2019 were higher than in 2020, the 2019 figure will be used.


For Self-employed

If you are self-employed, we will use the information on 2018 and 2019 earnings that you provided to Revenue.

We will examine your average weekly income for 2018 and 2019 and the higher figure will be used to decide your rate of payment.

Both employed and self-employed in 2019

If you were both employed and self-employed in 2019, your earnings from both will be added together in order to arrive at an average weekly earnings figure .


Review of Payment Change

If your rate of payment has changed and you feel that you should have received the higher rate of payment, you can request a review by the Department of Employment Affairs and Social Protection (DEASP) of the decision to reduce your payment.

You will be required to forward any supporting documents or information in support of your request for a review.

Please note. DEASP will match the information you provide with the information held by Revenue in relation to your employment and wages as part of any review or decision.

Postal Address: DEASP, Intreo Centre, Cork Road, Waterford.


DEASP Income Support Helpine for COVID-19 : 1890 800 024


Contact the INOU

If you require any additional information or support in relation to any change in your rate of payment you can contact the INOU:

Online:  Click here to Contact Us

Telephone:  01 - 856 0088



Updated:  21/09/2020


Confirm your eligibility for Covid-19 payment by 13 July


Confirm You Eligibility:

If you are currently in receipt of the COVID-19 Pandemic Unemployment Payment you will need you to confirm your continued entitlement to the payment by 13 July.

If you don’t confirm your eligibility with the Department of Employment Affairs and Social Protection your payment may be affected.


Eligibility Requirements:

To continue to qualify for the Covid-19 payment you must be:

  • Fully unemployed - permanently or temporarily as a result of COVID-19; or
  • If self-employed , your trading income has been significantly reduced; and
  • Living in the Republic of Ireland


How to Confirm Eligibility:

You must confirm by continued eligibility by 13 July. The quickest and easiest way to do this is online at

Updated:  1st July 2020


Changes to Covid-19 Pandemic Unemployment Payment -  Rates of Payment

New Rates of Payment:

From Monday 29th June 2020, the rate at which the Pandemic Unemployment Payment (PUP) will be paid has changed.

Instead of one single flat rate of €350, the payment will now be made at two different rates, linked to the your gross weekly earnings when you were in work:

  • If you were earning €200 per week (gross) or more , you will continue to receive €350 per week;
  • If you were earning up to €199.99 per week (gross), the rate will be reduced to €203 per week.

-  You do not need to contact the Department of Employment Affairs and Social Protection (DEASP) about the level of your earnings. The DEASP has access to this information from the Revenue Commissioners.

-  No person on the lower rate of payment will receive less on PUP than they were previously paid by their employer.


Date of Change:

This change to the rates of payment will take effect from June 29. For those who will receive the €203 rate, this change will come into effect on your payment on Tuesday July 7.



If you are an employee, your average gross weekly earnings will be assessed based on two separate periods:

  • January to December 2019; and
  • January to February 2020.

When determining which period to be used to assess your income, the higher figure will be used. So, for example, if your average gross weekly earnings in the January to December 2019 period was €185 and your average gross weekly earnings in the January to February 2020 period was €215, the DEASP will base your Covid-19 Pandemic Unemployment Payment on the €215 amount from 2020. This would mean that you would continue to qualify for the higher rate of payment at €350 per week.



If you are self-employed, your average weekly income in 2018 will be used to determine which rate of payment you will receive.

Updated: 29th June 2020


COVID-19: Social Welfare information

If you have lost your job during the COVID-19 (Coronavirus) pandemic you can apply for the new social welfare payment called COVID-19 Pandemic Unemployment Payment (CPUP). The purpose of CPUP is to make available to employees and self-employed people who have become unemployed a flat rate payment of €350 per week for the duration of the pandemic emergency. There is no restriction on people aged between 18 and 66 years applying for CPUP provided they have been in employment up to now and this employment has ceased.

The Department of Employment Affairs and Social Protection (DEASP) now request that you apply for it on-line. You will require an email address, a bank account and a PPSN, and the Department assure us that setting up an account is a simple and straight forward process. If you are new to please follow this link for further information

Otherwise please follow this link and it will bring you to the COVID-19 Pandemic Unemployment Payment on

CPUP will be paid in to your bank account every Tuesday once your application is processed. The DEASP advise people to check their Bank Accounts as payment may be issued before they let you know.

In response to queries raised with the INOU, the DEASP have confirmed that anyone who was working part-time and claiming a Jobseeker’s payment either casually or systematic short-time ( Short Time Work Support) are entitled to claim the Covid-19 Pandemic Unemployment Payment, provided that now they have become fully unemployed

The DEASP also note that if you are getting another social welfare payment, for example a Carers Payment, Working Family Payment (WFP) or One-Parent Family Payment, and you have lost your employment, CPUP will be paid in addition to this payment.  

Applying for a Jobseeker’s payment

On their website, the DEASP are advising people who have adult and child dependents to apply for a regular Jobseeker’s payment. If you are in receipt of a Working Family Payment then it would be advisable to talk to a member of the INOU’s Welfare Rights Information Team on your options. The INOU’s telephone number is 01 856 0088. You will also find useful information on the options available at 

Qualified Adults

In response to queries raised with the INOU’s Welfare Rights Information Team, the DEASP have confirmed that a Qualified Adult who has lost their work and is now fully unemployed can apply for the Covid-19 Pandemic Unemployment Payment in their own right.

The DEASP note that the Qualified Adult should also make a Jobseeker’s application in their own right so, if applicable, their partner’s claim can be adjusted. Given the volume of applications being processed at present, they also say that if any adjustments or amendments need to be made, that these will most likely happen at a later date.

For employees on reduced working hours

There appear to be no new supports available for employees whose employment has been reduced to part-time or casual working because of the impact of COVID-19. So, if your working hours have been reduced you can apply for one of the existing supports: the Short Time Work Support Scheme (STWS); or, if you do not meet the eligibility criteria for STWS, a Jobseeker’s Allowance (JA). For further information on JA please follow this link

The Short Time Work Support Scheme (STWS) is available to all employees who are put on short time working week on a temporary basis due to a reduction in their employers’ business. To qualify you must meet all of the qualifying conditions of a Jobseeker’s Benefit payment; be working for 3 days per week or less; and have been previously employed on a full time basis. For further information on this payment please follow this link

Revised Intreo Centres Opening Hours

On Friday April 3rd the DEASP announced that all of their public offices will only be open to the public from 10 am to 1 pm on Fridays, Mondays and Wednesdays. In the weeks of April 6th and April 13th it means Intreo Offices will only be open four half days.

DEASP Income Support Helpline for COVID-19

This helpline provides information on available income supports for people impacted by COVID-19. At present the DEASP information team advise on the most suitable income supports for callers circumstances and provide information on how to make an application. The telephone number is 1890 800024.